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Terms That Govern Your Account on fi999

Your use of fi999 depends on where you are and what local law allows. These terms set out the rules that apply to your account, your deposits via bKash, Nagad, or Rocket, and how we handle disputes — availability varies by eligible region and…

Account terms apply at registrationAvailability depends on local lawbKash, Nagad, Rocket coveredContact support for policy queries

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What These Terms Cover

fi999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to fi999 depends on your location and whether local law permits online gaming activity. We do not make representations about legality in every jurisdiction — that determination is yours to make before opening an account. Once your account is active, these terms govern everything: how

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your wallet balance is held, how transactions via bKash, Nagad, or Rocket are processed, what happens when a technical error interrupts a game round, and how disputes are raised. Deposits and withdrawals processed through local payment rails are subject to our transaction policy, which sets out
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verification steps and processing timelines. We reserve the right to suspend an account where we have reason to believe the account holder is located in a region where access is not permitted. Account balances are held in your wallet and are not insured financial deposits. Any
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promotional credit applied to your account is subject to separate conditions shown on the relevant promotion. Changes to these terms are communicated via the platform and take effect on the date stated. Continuing to use the platform after that date means you accept the revised terms.
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If you have a question about how a specific clause applies to your situation, our support team can help — reach us through the in-platform chat or the contact details listed below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

Reach Us About Legal and Account Questions

Live Chat Open the chat widget inside your account dashboard any time you have a policy question. Our support team handles account, transaction, and terms queries directly.

Email Support Send detailed policy queries or account disputes to our support address. We aim to respond within one business day for written requests.

Help Centre The Help Centre covers common questions on account verification, wallet rules, and transaction policy — check there first before raising a formal query.

ACCOUNT AND DATA

How We Handle Your Account Data

Data We Collect

We collect account registration details, transaction records for bKash, Nagad, and Rocket payments, and session data. This data is used to operate your account and verify transactions.

Cookie Use

Cookies keep your session active and track which games you visit. You can manage cookie preferences in your browser settings — disabling them may affect how the lobby loads.

Account Security

Your account is protected by password and OTP verification. If you notice unexpected login activity, change your password immediately and contact support from within the app.

Data Requests

You can request a copy of the data we hold on your account or ask for corrections by contacting support in writing. We will respond within a reasonable period under applicable rules.

Common Questions on Terms and Policy

These cover the questions we see most often around account rules, data handling, and eligibility. If yours is not here, support can help.

Access depends on local law and your eligible region. You are responsible for checking whether online gaming is permitted where you are before opening an account.

If your account is suspended, we will review the balance and contact you through registered channels. Funds are not forfeited immediately — the outcome depends on the reason for suspension.

Every deposit and withdrawal via bKash, Nagad, or Rocket is logged against your account with a transaction reference. You can view these in the transaction history section of your account.

Yes. Contact support in writing and state that you are making a data access request. We will confirm what data we hold and provide it within a reasonable timeframe.

Raise a dispute through in-platform chat within 24 hours of the round in question. Include the game name and round ID. We will review the server log and respond with findings.

We post a notice on the platform when terms are updated, showing the effective date. Continued use of your account after that date means you accept the updated version.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your Account on fi999

Reach Us About Legal and Account Questions

How We Handle Your Account Data

Common Questions on Terms and Policy

01 Can I use fi999 from Bangladesh?

02 What happens to my wallet balance if my account is suspended?

03 How are bKash, Nagad, and Rocket transactions recorded?

04 Can I request a copy of my personal data?

05 What should I do if I think there is an error in a game result?

06 How will I know if these terms change?

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