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Terms That Govern Your fi999 Account

These terms set out what we expect from you and what you can expect from us — covering account creation, deposits through bKash, Nagad or Rocket, withdrawals, and how disputes are handled.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal verification stepsAccount suspension conditionsJurisdiction and eligible regions
fi999 Terms That Govern Your fi999 Account
HOW WE HANDLE THIS

Account Security and Policy Commitments

We manage your account data and payment records under the practices described below. These are not marketing promises — they are the operational standards we hold ourselves to when you use fi999. If you believe any of these practices have not been followed in your case, you have the right to raise a formal complaint through the contact paths in the support section above.

Data Handling

Account data — including your wallet references for bKash, Nagad, or Rocket — is stored securely and never shared with third parties outside of payment processing and identity verification.

Account Security

Login is protected by OTP verification sent to your registered mobile number. We do not ask for your bKash or Nagad PIN at any point — if someone requests it, treat that as unauthorised.

Record Retention

Transaction records, including all deposits and withdrawals processed through your wallet, are retained for as long as required by applicable regulations and available to you on request.

Requesting Changes

To update registered details or request deletion of your account data, submit a written request through live chat or email. We confirm receipt and complete eligible requests in accordance with applicable rules.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about a specific clause, need to dispute a suspension decision, or want to request a copy of your account data, our support team handles these requests directly. Reach us through live chat from your account dashboard, by email at the address shown in your account settings, or through the help section in the mobile app. We aim to acknowledge policy-related queries within one working day.

Live Chat Open live chat from your account dashboard for immediate queries about account terms, transaction disputes, or suspension notices. Available through the mobile app too.
Email Support Send detailed policy questions or formal dispute requests to the email address listed in your account settings. We respond to policy matters within one working day.
Help Centre The help section in the mobile app covers common terms questions — account verification, withdrawal holds, and payment method rules for bKash, Nagad, and Rocket.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and how specific rules apply to deposits and withdrawals. If your question is not here, use live chat from your account dashboard.

Yes. The same account terms apply regardless of whether you deposit via bKash, Nagad, or Rocket. Payment-specific conditions — such as minimum amounts — are shown at the point of transaction.

We hold the balance pending a review of the activity that triggered suspension. If the review finds no breach, the balance is released. If a breach is confirmed, we follow the process set out in the terms.

No. Your deposit wallet must be registered in your own name and match the identity details on your fi999 account. Using another person's payment account is a breach of these terms.

We notify you through your registered contact method — email or mobile number — when we make material changes. Continuing to use your account after that notice means you accept the updated terms.

Access depends on your local law and the regions we support at any given time. We do not make guarantees about availability — check whether online gaming is permitted under the laws that apply to you.

Submit a request through live chat or the email address in your account settings. We confirm receipt and process eligible data requests in line with applicable data handling requirements.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.