Data We Hold and Why We Hold It
We collect the information you give us when you create your account — full name, email address, phone number, and date of birth. When you add a payment method, wallet identifiers linked to your bKash, Nagad, or Rocket account are stored to process deposits and withdrawals.
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We also log device data, IP addresses, and session activity to detect unauthorised access and keep your account secure. Transactional records are retained to meet our internal audit requirements and to resolve any disputes you raise with our support team. We do not share your personal
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data with advertisers or unrelated third parties. Data may be shared with payment processors — including the mobile wallet networks you use — solely to complete your transaction. If you contact support, the conversation record is stored so we can follow up accurately. Retention periods vary
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by data type; account-level information is kept while your account remains active and for a period after closure as required by applicable process. Your use of fi999 and the protections available to you depend on local law and the eligible regions from which access is permitted.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.